Online Ordering FAQs
Privacy & Security FAQs
Q: Is the info I enter in My Account secured?
Yes. Your account details are encrypted using Transport Layer Security (TLS) technology, the industry standard for protecting internet activity. Your payment credentials are not processed or stored on our servers. For more details on how our security measures prevent information theft, please visit our Privacy and Security page.
Q: Why should I sign up for the Perkypet.com eNewsletter?
The perkypet.com eNewsletter provides information and tips specific to your interests. Each new subscriber also receives 10% off a future order.
Also, by signing-up for the perkypet.com eNewsletter, you will be among the first to know about special offers, new product launches and more!Sign Up »
Q: Will my inbox be hit with a ton of "junk" mail?
Never. If you're ever unhappy with the frequency of our emails, you can unsubscribe immediately from our mailing list.
Q: Can I opt-out from your e-mailing list?
You can opt-out from all e-mail communications at any time by clicking on the "Unsubscribe" link at the bottom of our emails and also in your "My Account" profile if you have an account with us.
Q: What if I changed my e-mail address or signed up with an incorrect e-mail address?
Your e-mail address is used to identify you as an eNewsletter member. Therefore, your e-mail address cannot be changed.
If the e-mail address that you used to sign-up as an eNewsletter member is incorrect, you will need to sign-up again with a correct address. Please note that this will be recognized as a separate newsletter subscription.
Product Reviews FAQs
Q: What do I need to know about product reviews?
Perkypet.com gives you the option of submitting reviews for any and all Perky-Pet products.
Products are rated from 1 (poor) to 5 (excellent). The number of stars a product displays gives you a quick idea of that item's average consumer rating.
To enter a new review, just click on "Write a Review" on product detail pages and follow the prompts. We ask for a valid email address in order to determine the legitimacy of the review. Also, as an added bonus, our consumer care department may try to contact you to help solve any problems you encountered with the product you've recently purchased.
Your email address WILL NOT be used for marketing purposes and will not be sold to 3rd parties. We respect your privacy!
Q: Are all reviews published?
Our goal is to provide you with top customer service. Reviews are carefully monitored by our consumer care team in order to ensure product reviews are useful to other consumers.
We reserve the right to not publish reviews that:
- Contain advertisements or unrelated topics.
- Use profane, offensive or defamatory remarks.
- Includes pornographic content.
- Tries to duplicate another review.
- Reflects the incorrect use of the product
We also reserve the right to correct typos before publishing a review. We will not alter the meaning or focus of a review in any way.
Q: How does perkypet.com use my product review?
The goal of product reviews is to assist other consumers in finding the most appropriate product.
It is also important to us that you are fully satisfied with your purchase. We may contact you to offer help or alternative solutions to solve any problem you encounter when using our products.