Perkypet.com FAQs

To order a product, visit its product page on our website, select your desired quantity and select the red ADD TO CART button. When a product is added to your cart, you will see a pop-up notification in your Shopping Cart on the top right-hand corner of your screen.

You will see the items, along with the number currently in your cart as well as the total cost of your current order before shipping is calculated. You may edit your cart from this view.

When you are ready to complete your purchase, click the PROCEED TO CHECKOUT from the cart.

As a registered user, your checkout process will be even faster and more convenient because your shipping and billing addresses will be readily available. You will also have easy access to past orders and the ability to reorder quickly. Best of all, you will receive rewards points for every order which can be used for discounts on future purchases.

When you have successfully completed your order, an Order Confirmation screen appears. An email confirming the transaction will be sent to the email address that you provided during checkout.

Perky-Pet's website currently accepts:

Credit Cards:

• MasterCard
• Visa
• Discover
• American Express

Debit Cards:

• MasterCard
• Visa

All transactions will be charged in U.S. dollars and offer 100% secure shopping.

Your credit card information is 100% secured by BrainTree™ in a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption from Comodo^® ensuring a safe, identity-theft free transaction.

Perky-Pet^® allows you to easily track your package from our website. Head over to the Track Your Order page and enter the order number, the last name used on the order, your zip code, and your email address used to make the purchase. Click the red SUBMIT button at the bottom of the page and you will be taken to a page with your tracking information.

If you are having any issues locating this page or your order number, please reach out to our customer service team at 877-403-8727.

We are unable to cancel orders once they have been submitted on our site. Due to this, we recommend verifying all order information such as shipping address and quantities for accuracy prior to finalizing your purchase.

While this does not happen often, delays can be due to an entry error, an incorrect address, or shipping delays due to a carrier issue. If you have not received your order or a confirmation within 7 days from the estimated delivery date please contact our customer service team at 877-403-8727.

If you received your order and it suffered damage during shipping, refuse delivery if possible. If not, take a picture clearly showing the damage and call our customer care team for further assistance at 877-403-8727.

Orders sent via "Next Day Air" and "2nd Day Air" are delivered to you on the the next business day or 2nd business day from the day they are shipped. Orders are only shipped during business hours and will not be shipped over the weekend or on holidays. Carriers can only deliver during business days as well.

Placing your order late in the day or after shipping companies have picked up their last shipment may be a factor in the delayed shipping time. Due to the complex nature of some orders, it may take extra time to pack and ship than others.

As a general rule, you can expect next-day shipping orders to arrive within 2-3 days and second-day shipping orders to arrive within 3-4 days.

For more details, please visit our shipping information page.

Yes. Perky-Pet^® collects sales tax for all online orders in the United States.

Some items may not be eligible to ship to certain states due to EPA or PMRA regulations. If an item is regulated in your state, you will see a notice similar to the following on the product description page:

CANNOT ship to States:
AK, CA, CT, DC, DE, HI.

While you can add the item to your cart, you will not be able to purchase it if the zip code you enter during checkout falls into a regulated state. If this occurs, you will receive an error message and the item will be automatically deleted from your cart when you proceed to checkout.

Periodically, Perky-Pet^® may run discount or shipping promotions that require you to enter a coupon code for redemption.

To redeem your coupon:
After adding applicable products to your order, navigate to the cart page and click “Apply Discount Code” to display the discount code box. Enter your code in the box by typing or pasting it in, then click “Apply Discount”. If your order is eligible, the discount will be reflected under the order summary displayed along the right-hand side of the page.

Please note:

• Certain promotions have specific item restrictions.
• Only one coupon code can be applied per order.
• If you would like to use different codes applicable towards different products/categories, you will need to place a separate order for each coupon code. Shipping rates may apply depending upon the total for each order.
• Discounts will only be taken off applicable products on each order.
• If a coupon code is not valid or cannot be applied to the order, no discount will be reflected in your order summary.

Yes. Your account details are encrypted using Transport Layer Security (TLS) technology, the industry standard for protecting internet activity. Your payment credentials are not processed or stored on our servers. For more details on how our security measures prevent information theft, please visit our Privacy and Security page.

The perkypet.com eNewsletter provides information and tips specific to your interests. Each new subscriber also receives 10% off a future order.

Also, by signing-up for the perkypet.com eNewsletter, you will be among the first to know about special offers, new product launches and more!

Sign Up »

Never. If you're ever unhappy with the frequency of our emails, you can unsubscribe immediately from our mailing list.

You can opt-out from all e-mail communications at any time by clicking on the "Unsubscribe" link at the bottom of our emails and also in your "My Account" profile if you have an account with us.

Your e-mail address is used to identify you as an eNewsletter member. Therefore, your e-mail address cannot be changed.

If the e-mail address that you used to sign-up as an eNewsletter member is incorrect, you will need to sign-up again with a correct address. Please note that this will be recognized as a separate newsletter subscription.

Perkypet.com gives you the option of submitting reviews for any and all Perky-Pet products.

Products are rated from 1 (poor) to 5 (excellent). The number of stars a product displays gives you a quick idea of that item's average consumer rating.

To enter a new review, just click on "Write a Review" on product detail pages and follow the prompts. We ask for a valid email address in order to determine the legitimacy of the review. Also, as an added bonus, our consumer care department may try to contact you to help solve any problems you encountered with the product you've recently purchased.

Your email address WILL NOT be used for marketing purposes and will not be sold to 3rd parties. We respect your privacy!

Our goal is to provide you with top customer service. Reviews are carefully monitored by our consumer care team in order to ensure product reviews are useful to other consumers.

We reserve the right to not publish reviews that:

1. Contain advertisements or unrelated topics.
2. Use profane, offensive or defamatory remarks.
3. Includes pornographic content.
4. Tries to duplicate another review.
5. Reflects the incorrect use of the product

We also reserve the right to correct typos before publishing a review. We will not alter the meaning or focus of a review in any way.

The goal of product reviews is to assist other consumers in finding the most appropriate product.

It is also important to us that you are fully satisfied with your purchase. We may contact you to offer help or alternative solutions to solve any problem you encounter when using our products.